Another great experience with Tracy at Ontario Hyundai...our second car we've purchased from her in the last few years!

Scheduled my service (diagnosis) for 11:15 and didn’t get out until 3:00pm. They said two hours max (if my car had issues and needed a battery replacement etc.) and in the end my car had nothing wrong with it so it should’ve been much sooner. After two hours passed I checked to see the status of my car. The workers then told me “oh they’re probably at lunch, they’ll be back at 1:30” which I understand, but why have a time frame/ schedule at 11:15 if they go to lunch at 12-1? Just not respectful of my time at ... Read More

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Google - Oct 23, 2026

Scheduled my service (diagnosis) for 11:15 and didn’t get out until 3:00pm. They said two hours max (if my car had issues and needed a battery replacement etc.) and in the end my car had nothing wrong with it so it should’ve been much sooner. After two hours passed I checked to see the status of my car. The workers then told me “oh they’re probably at lunch, they’ll be back at 1:30” which I understand, but why have a time frame/ schedule at 11:15 if they go to lunch at 12-1? Just not respectful of my time at all and I wasted half of my day for something that could’ve been done in 30 minutes.

I had the most incredible experience buying my new car thru this dealer. Lawrence truly made me at ease throughout the whole process and you bet I'll be coming here in for my purchases in the near future!

Was looking to make my first purchase on car, I knew what I was looking for just needed some guidance and Franky approached me and was super helpful very welcoming, and was looking to really just satisfy what I was looking for, ended up getting a great deal thanks to Anthony, together they really just made my day all that much better.

We went looking for an Elantra Hybrid and Franky Gonzalez helped us find the perfect one. I would highly recommend working with Franky! Super friendly down to earth person.

This was a hectic day with lots of cars. I needed to wait but that was ok. I was sent text messages but did not know it. In the past Spencer notified me in person. Everything worked out ok. No harm done.

All was great. Very proffesional. I think your waiting area needs to be updated.

I have been getting service from this location for about 2 years, the service teams are very responsive, respectful and always help me with all my concerns for my vehicle. Thank you

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This dealership cheating with customer i called them and i ask her many time sarah you talking about hyundai palisade calligraphy hybrid AWD grey color with black interior and she said yes and i went there she give me price for limited version and i ask her what are the price for calligraphy and she come with new higher price.....worst place......cheating the people

Great customer service.

Their service is exceptional. The salesman Lawrence was sharp and really listened to me. I recently had several surgeries. He brought up 7 cars up for me too check out. We took 2 test rides. He pointed out the features and different trims. He also helped me with colors. I found out several colors and interiors I thought I would like I did not. He gave me a price that was fair and the warranty I wanted at a very good price. The main sales manager and Fernando who wrote up the contract were also excellent. He listened and gave me an ... Read More

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Google - Oct 11, 2026

Their service is exceptional. The salesman Lawrence was sharp and really listened to me. I recently had several surgeries. He brought up 7 cars up for me too check out. We took 2 test rides. He pointed out the features and different trims. He also helped me with colors. I found out several colors and interiors I thought I would like I did not. He gave me a price that was fair and the warranty I wanted at a very good price. The main sales manager and Fernando who wrote up the contract were also excellent. He listened and gave me an excellent price on an enhanced warranty that would really help me to afford this car for 10 years and 100,000 miles. Know what you want and they will help you get it. .

Took my son’s Hyundai Tucson because the rear hatch would not open. They ordered the parts and soon after they got the parts it was repaired. I was greeted and helped with a lot of respect.

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Excellent experience with our service for the Tucson truck . Honestly Remberto Soliz did a great customer service. He helped us in all the experience .

Friendly, efficient and positive service.

Petter and his management are great!!! They help us with a 2025 Tesla model 3. They have great deals I would definitely recommend you guys do business with them. They were very helpful welcoming, and quick to offer us water. The process was super smooth my wife and I were in and out with an hour. The finance manager was also great. Best experience I have had with a dealership. GO ONTARIO HYUNDAI!!!

They were prompt in getting me in for my repair. They followed up with phone calls to remind me of my appointment. And Robert, my service person is the best.

If you buying a car from here, find Franky. Very professional and being very nice to my family. Eventually I bought new Santa Fe hybrid here.

Our Service Advisor Spencer was very friendly and helpful with the service and recall needs on our car.

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Awesome experience, Sarah and Peter we great!!!

We had a great experience with Tracy purchasing our IONIQ 5! We drove from far away, and she went above and beyond to make sure everything was exactly as promised and that we wouldn’t be disappointed. She was incredibly patient, knowledgeable, honest, and straightforward. No games, no surprises!! just an easy and stress-free process from start to finish. We couldn’t have asked for a better experience. Highly recommend Tracy!!

I had an extremely frustrating experience with this dealership/service department. My car was in the shop for three weeks for an unknown issue, and ultimately I was told the problem was a bent wire that needed to be replaced. Three weeks for what seemed like such a simple repair was already incredibly disappointing. The experience with the rental cars made things even worse. I was initially given an electric vehicle, and when I asked for help understanding how to charge it, I was told to “try YouTube.” I then received a Palisade with a tire that was slowly losing ... Read More

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Google - Sep 25, 2026

I had an extremely frustrating experience with this dealership/service department. My car was in the shop for three weeks for an unknown issue, and ultimately I was told the problem was a bent wire that needed to be replaced. Three weeks for what seemed like such a simple repair was already incredibly disappointing. The experience with the rental cars made things even worse. I was initially given an electric vehicle, and when I asked for help understanding how to charge it, I was told to “try YouTube.” I then received a Palisade with a tire that was slowly losing air and needed to be filled every other day. When I brought this to their attention, they would not patch the tire themselves or provide me with another vehicle. Instead, I was told to take the rental somewhere myself to have the tire serviced. After waiting three weeks to get my own car back, I expected it to at least be returned to me in good condition. Unfortunately, the car was filthy when we picked it up. We actually paid to have the rental car washed before returning it, so it was especially disappointing that the same courtesy wasn't extended to us. The length of the repair, lack of assistance with the rental vehicles, unsafe/inconvenient tire situation, and condition of my car when it was returned made this a very poor experience. I expected much better communication, customer service, and basic attention to detail.

My husband & I bought a new car at this Ontario location a few weeks ago. The sals person Shara was great! She was knowledgeable in the car we were interested in, friendly & not pushy about the whole transaction. She gave us some numbers & made it easy for us to walk out with a new car. Her sales mgr was also great in making the process smooth. Over all I would recommend going here. We also went to a competitor (rhymes with Cord) & they were not helpful in number area of the transaction. It’s been a ... Read More

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Google - Sep 25, 2026

My husband & I bought a new car at this Ontario location a few weeks ago. The sals person Shara was great! She was knowledgeable in the car we were interested in, friendly & not pushy about the whole transaction. She gave us some numbers & made it easy for us to walk out with a new car. Her sales mgr was also great in making the process smooth. Over all I would recommend going here. We also went to a competitor (rhymes with Cord) & they were not helpful in number area of the transaction. It’s been a few weeks now and we love the car! We feel safe in it and it’s great knowing we made the right choice. Oh also the financing person was also helpful! All around absolutely amazing experience.

Our salesrep, Nefi, really took care of us and we're happy with our purchase.

Staff is welcoming and service was provided in a very efficient way. Waiting room clean and well stocked.

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If you happen to find yourself at Ontario Hyundai please hit up Nefi Gonzalez. I was calling Hyundais left and right for about a week from The local area, Northern California, Vegas, and Arizona trynna find the perfect car for myself. The moment I talked to Nefi it was a game changer! His energy through the phone made me gravitate towards Ontario mind you I’m about an hour and sum change away from Ontario. Made the drive and Nefi took care of me, made sure everything was UP TO ME. Transparency, no pressure, and was certain to steer me ... Read More

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Google - Sep 18, 2026

If you happen to find yourself at Ontario Hyundai please hit up Nefi Gonzalez. I was calling Hyundais left and right for about a week from The local area, Northern California, Vegas, and Arizona trynna find the perfect car for myself. The moment I talked to Nefi it was a game changer! His energy through the phone made me gravitate towards Ontario mind you I’m about an hour and sum change away from Ontario. Made the drive and Nefi took care of me, made sure everything was UP TO ME. Transparency, no pressure, and was certain to steer me on the right path and reminded me that the choice was completely up to me. He felt like one of the boys and made my time at Ontario Hyundai amazing! Please hit up Nefi when you come down he will definitely take care of you and make sure you go home happy! Also the managers was amazing and the whole staff. Ontario Hyundai is the place to go for all your car needs!

Jane Namkung was awesome to work with. After receiving a bunch of runaround at 2 other dealers I was skeptical but Jane was honest, direct and we got our deal done in an hour. Probably the best car buying experience I have ever had. I highly recommend to anyone looking for a new car

This is my 2nd vehicle I’ve bought here from Jane within the last six months. Both times have been the easiest, smoothest up front experiences I’ve ever had at any dealer buying a vehicle before. Thanks a lot Jane and Ontario Hyundai.

Sales persons do not pressure you into buying. Service department is great to work with. Spencer (service advisor) has taken care of my issues promptly and courteously. Based on my experiences highly recommend Ontario Hyundai.

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Great experience! 👍 Jonathan, Brian the finance manager, and the sales manager all went above and beyond to make this such a great experience. Everyone was extremely helpful, professional, and made the entire process smooth and enjoyable. Thank you all so much for everything! We truly appreciate it!

Very frustrating experience trying to return my leased vehicle without purchasing or leasing a new one. I called multiple times to make an appointment, but the staff answering the phones did not seem to know how to handle a lease return. I was transferred between Sales and Service several times and still couldn't get a clear answer. I finally called again to confirm my appointment and was transferred to Nick. Thankfully, he checked and discovered that I wasn't even on the appointment list! Nick was extremely patient, professional, and helpful. He took care of everything and made sure ... Read More

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Google - Sep 11, 2026

Very frustrating experience trying to return my leased vehicle without purchasing or leasing a new one. I called multiple times to make an appointment, but the staff answering the phones did not seem to know how to handle a lease return. I was transferred between Sales and Service several times and still couldn't get a clear answer. I finally called again to confirm my appointment and was transferred to Nick. Thankfully, he checked and discovered that I wasn't even on the appointment list! Nick was extremely patient, professional, and helpful. He took care of everything and made sure the lease-return process went smoothly. 5 stars for Nick! Unfortunately, the overall phone service needs serious improvement. Please provide better training to staff so customers aren't transferred from department to department or given incorrect information. Thank you, Nick, for saving the experience!

Said it would be about 2 hours. It was 2 1/2 for maintenance service. Not bad.

Great customer service driving up, Excellent service in the parts dept (Christian). I would definitely recommend to friends and family. Thank you!

literally the worst hyundai ever don’t go here if you want speed and efficiency. the ladies making the appointment are the worst and have no idea what they are doing

I emailed the GM and have heard nothing back! I got my car painted and there is paint all inside my car! As well as scratches and dents on my car. Let’s hope this will get an answer back.

Teresita adams helped me to find someone to look into the issue.

Worst Place To Get Ur Service Done. Took My Chevy Blazer For Service There Since I Purchased A Package When I Purchased The Vehicle There. My Second Service I Notice They Lifted My Vehicle The Wrong way. The Pop Out Some Clips From The Body.I Told The guy Who Helped and he was going to tell his manger to give me a call. Never did. Idk if they dont Add The Right Amount Of Engine Oil But My Vehicle Is At 50% Engine Oil Life And Is telling Me 2 add Oil. So when i go to add Some My Wiper ... Read More

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Google - Sep 8, 2026

Worst Place To Get Ur Service Done. Took My Chevy Blazer For Service There Since I Purchased A Package When I Purchased The Vehicle There. My Second Service I Notice They Lifted My Vehicle The Wrong way. The Pop Out Some Clips From The Body.I Told The guy Who Helped and he was going to tell his manger to give me a call. Never did. Idk if they dont Add The Right Amount Of Engine Oil But My Vehicle Is At 50% Engine Oil Life And Is telling Me 2 add Oil. So when i go to add Some My Wiper fluid resevoir Cap Is Missing. I Never Opened The Hood For Anything Since My Vehicle Is Always Service When its Suppose 2. Antifreeze Level. Idk what this Guys Are Doing.

Sarah was absolutely amazing. She was to the point, responsive and fast. I knew exactly what I wanted and emailed to see if they had anything available. She responded in a timely manner, answering my questions immediately. Other dealerships I contacted just kept inviting me to talk to them and see how f they could show me other cars that might interest you. This dealership and Sarah got straight to the point and made our lease run smoothly.

Lawrence Top Sales person Very Pleasant, Helpful, works hard to make things happen in a positive way. This is my second time buying a car from him, I even followed him to this Dealership. You can count on Lawrence to do the right thing and treat you Very Well. D Vess

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great service

Everyone made the car shopping experience very easy and fast. They really help you get a good deal. I will definitely recommend it to family and friends

We recently leased a 2026 Hyundai IONIQ 9 from Ontario Hyundai and had an excellent experience working with Jane Namkung, the Fleet Manager. We live quite a distance from the dealership, so I wanted to have the entire deal worked out before making the drive. Jane was straightforward, responsive and transparent from the beginning. She provided the lease numbers and paperwork in advance, answered all of my questions, and most importantly, everything we agreed to beforehand was exactly what we received when we arrived. There were no last-minute surprises, changes to the deal, or pressure to purchase additional products. What impressed me ... Read More

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Google - Sep 3, 2026

We recently leased a 2026 Hyundai IONIQ 9 from Ontario Hyundai and had an excellent experience working with Jane Namkung, the Fleet Manager. We live quite a distance from the dealership, so I wanted to have the entire deal worked out before making the drive. Jane was straightforward, responsive and transparent from the beginning. She provided the lease numbers and paperwork in advance, answered all of my questions, and most importantly, everything we agreed to beforehand was exactly what we received when we arrived. There were no last-minute surprises, changes to the deal, or pressure to purchase additional products. What impressed me most happened the day before delivery. Jane discovered that the vehicle we had originally agreed on had some damage. Instead of trying to repair it quietly or minimize the issue, she immediately contacted us, sent us a photo of the damage, and offered to locate another IONIQ 9 in the same color and trim under the same terms. She found an identical replacement, sent me the window sticker and VIN for review, and had the vehicle ready for us the following day. Jane also handled the financing herself and had everything prepared before we arrived. From the time we got to the dealership until we were finished was only about 30–45 minutes, and that even included a quick test drive. There was no sitting around for hours or being passed from one person to another. It was easily one of the smoothest dealership experiences we’ve had. Buying or leasing a vehicle can sometimes be an unnecessarily stressful process, but Jane made this one refreshingly simple. More than anything, we appreciated her honesty, professionalism and the way she treated us throughout the entire transaction. Thank you, Jane, for taking such good care of us. We are very happy with our new IONIQ 9 and would absolutely recommend Jane and Ontario Hyundai to anyone looking for a straightforward and professional car-buying experience.

Ontario Hyundai gives you a really good service. Maintenance is excellent, they care about your automobile, your needs, they are friendly and happy to help. Specially the General Manager is so professional, customer oriented and always helping their clients and employees. Thank you!

Excellent service!!

I had a wonderful leasing experience at this Hyundai with Peter. I called several different Hyundai dealerships and drove from a different county to pick my Ioniq 5. They were polite and professional from start to finish.

My service was completed as expected, which included a car wash. I always ask for Robert Soliz. He’s friendly, professional and I trust his recommendations.

10/10 recommend bringing your car here for service! Everyone is efficient, honest, and friendly. I drive 1.5 hours each way just to bring my car in because I trust the service department here so much. Spencer especially has always taken such great care of me and has helped me understand how to take the best care of my car. It’s so nice to have a service department you can genuinely trust. Thank you so much for always making the experience so easy!

I had the privilege to work with Tracy and Sam the general manager. I already had a good deal that I was going to pick up at another dealership. Tracy reached out to me and told him to allow her to try to earn my business and see what she can do for me. She reached out to me approximately 30 minutes later with an amazing deal. Tracy and Sam the general manager were able to get me into the specific color car that I wanted and a higher trim that the other dealership had offered . We were able to complete ... Read More

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Google - Aug 30, 2026

I had the privilege to work with Tracy and Sam the general manager. I already had a good deal that I was going to pick up at another dealership. Tracy reached out to me and told him to allow her to try to earn my business and see what she can do for me. She reached out to me approximately 30 minutes later with an amazing deal. Tracy and Sam the general manager were able to get me into the specific color car that I wanted and a higher trim that the other dealership had offered . We were able to complete all the paperwork on the phone. Arrive at the dealership and just signed and got the keys all in under one hour. Highly recommend Tracy , Sam, and a dealership.

"Christian and Anthony were incredibly helpful, accommodating, and I highly recommend Ontario Hyundai!

Had made an appointment for a recall. And an oil change when we got to the dealership they did not have the parts for the recall, but our service technician. Spencer’s still took care of us. The parts were ordered and were in the next day. He was very kind and professional. We weren’t even upset that we had to make A second appointment for the recall. Would highly recommend.

I worked with Sarah purchasing an Ioniq 5N and it was a quick and easy experience overall.

Friendly and professional staff. The work performed is fairly priced and quality service. I've been coming here for about 5 years and the service is continuously excellent.

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Fast and reliable service , explained everything and transparent on the charges, test drive options and color selections

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Thank you so much Kevin and Ted!! Beautiful ride with an affordable price. New car purchasing process can’t be better than this!!!

Peter took great care of us and showed why this place has great reviews. Everyone involved were real pros.

I had such an amazing experience purchasing my vehicle at Ontario Hyundai, and I especially want to thank Sarah M. for making the entire process so easy and enjoyable! When I first started the process, I honestly thought getting a vehicle was impossible, but Sarah went above and beyond to make it happen for me. She was incredibly friendly, patient, kind, and helpful from beginning to end. This is exactly why my family continues to purchase our vehicles from Ontario Hyundai. We know we’re going to be treated with kindness, respect, and honesty. Thank you so much, Sarah, for ... Read More

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Google - Aug 22, 2026

I had such an amazing experience purchasing my vehicle at Ontario Hyundai, and I especially want to thank Sarah M. for making the entire process so easy and enjoyable! When I first started the process, I honestly thought getting a vehicle was impossible, but Sarah went above and beyond to make it happen for me. She was incredibly friendly, patient, kind, and helpful from beginning to end. This is exactly why my family continues to purchase our vehicles from Ontario Hyundai. We know we’re going to be treated with kindness, respect, and honesty. Thank you so much, Sarah, for making what I thought was impossible possible! I couldn’t be happier with my experience. ❤️

Bought a used Elantra the next day the check engine light came on and they wanted nothing to do with us. They sure were nice when they screwed us on the purchase.

I had an incredible experience at Ontario Hyundai purchasing my 2026 Hyundai Santa Cruz, all thanks to Jane Namkung. She went completely beyond my expectations! Jane found the exact vehicle I wanted at another dealership and traded for it immediately. There was zero nonsense and absolutely no pressure to add on extra packages. While they were transporting and detailing the truck, she efficiently handled the preliminary paperwork and sent me home to save me time. When a temporary issue with my bank delayed my trade-in deal with CarMax on Saturday, Jane didn't skip a beat. She invited me in to ... Read More

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Google - Aug 19, 2026

I had an incredible experience at Ontario Hyundai purchasing my 2026 Hyundai Santa Cruz, all thanks to Jane Namkung. She went completely beyond my expectations! Jane found the exact vehicle I wanted at another dealership and traded for it immediately. There was zero nonsense and absolutely no pressure to add on extra packages. While they were transporting and detailing the truck, she efficiently handled the preliminary paperwork and sent me home to save me time. When a temporary issue with my bank delayed my trade-in deal with CarMax on Saturday, Jane didn't skip a beat. She invited me in to inspect the new vehicle, which was beautifully shined up and ready. When we sat down, she completely surprised me by securing an amazing 1.9% APR financing rate! To make things even better, she let me take the Santa Cruz home for the weekend and offered to drive my old vehicle to meet me at CarMax on Monday to finalize my check. Jane made this car-buying experience a total breeze. I highly recommend Ontario Hyundai, and specifically Jane Namkung, if you want an honest, stress-free process! Ken Melser

Great Customer Service! Happy with the fast service . We were there and done in 2 hrs and drove off with our new car ! Thank you Dennis & Peter. Would highly recommend 🙌

So I inquired with this dealership on a 2026 Hyundai ELANTRA hybrid and I spoke with a girl named Raylene. Romo seemed all nice in the beginning and then it got to the end where she started talking, smart and talking over me now I see why this dealership has bad reviews. I won’t be done with this dealership.

Terrible experience with their online chat, I asked for a sales managers email was told they don't know the emails of the employees there but if I gave them my phone number they could get me that email. What? Here I am ready to buy a car, just like my last one online, but Ontario Hyundai is not set-up to take that business, nor does it provide it's employees with an email directory for it's staff. Super weird experience...

The wait time is good, but the seating area while waiting for your vehicle is small.

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Came to pick up my portable charger for my electric car after I had asked if I could swing by and grab it since I didn't have much time today and they replied that I could come by anytime to grab my charger. I get there and now I'm being told I need to wait an hour or more for them to take some pictures until they can give me my new charger... For the manager or whoever works here that looks at this, be better about informing your customers so you don't waste their time. However ... Read More

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Google - Aug 3, 2026

Came to pick up my portable charger for my electric car after I had asked if I could swing by and grab it since I didn't have much time today and they replied that I could come by anytime to grab my charger. I get there and now I'm being told I need to wait an hour or more for them to take some pictures until they can give me my new charger... For the manager or whoever works here that looks at this, be better about informing your customers so you don't waste their time. However the mechanics are great and always friendly so they give this place an extra star

I highly recommend Tracy Benjamin, she was friendly, respectful, courteous and very knowledgeable of Hyundai products/vehicles. I got a great deal without the back and forth haggling. Tracy followed up several times after my purchase to answer any questions or concerns. It was a pleasure to do business with both Tracy Benjamin and Ontario Hyundai!

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The dealer was ok until payment t They no longer do 3years 36000 mile It is a rip off I have owned 3 or sonata for this reason When you are 75 years old anything helps

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Had to schedule an appointment for a recall on my new Elantra hybrid. Was told it would take less than 2 hours, however the service was simply a software update and no physical labor was required for the job. I waited 2.5 hours just for them to have be at the bottom of the service list and didn’t start the software update until I asked them how much longer. Apparently it takes over 3 hours for a software update that per the recall would only take 15 minutes.

They pulled my credit and told me the bank couldn’t approve me due to “not enough deposits,” suggesting I add more money to my bank account to show a balance — without ever specifying how much, over what timeframe, or whether this was a real lender requirement or just a suggestion. When I asked for specifics, I never heard back.

Long wait times but great service. I guess it’s like going to a restaurant. If there is a long line to wait it must be a popular place to go to get service.

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I bought a Certified Pre-Owned 2023 Sonata Hybrid Limited from Ontario Hyundai in June 2026 as an out-of-state buyer, and the experience after the sale has been a real disappointment. Title: My salesperson told me I'd have my title in 1–3 weeks. Weeks later I was told they were waiting on the pink slip from the DMV. Then a manager called and said it would actually take 90–120 days. I paid in full and received no title, no plates, and no temporary permit, which means I can't legally register or even drive the car I already paid for. Certified Pre-Owned: Several items ... Read More

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Google - Jun 29, 2026

I bought a Certified Pre-Owned 2023 Sonata Hybrid Limited from Ontario Hyundai in June 2026 as an out-of-state buyer, and the experience after the sale has been a real disappointment. Title: My salesperson told me I'd have my title in 1–3 weeks. Weeks later I was told they were waiting on the pink slip from the DMV. Then a manager called and said it would actually take 90–120 days. I paid in full and received no title, no plates, and no temporary permit, which means I can't legally register or even drive the car I already paid for. Certified Pre-Owned: Several items that should have been handled under Hyundai's CPO inspection were not: a torn driver's seat, an out-of-spec alignment I had to pay to fix myself, a door dent that shows in the transport carrier's pre-shipment photos, and a disconnected front lamp. The dealership declined to make any of it right. Communication: The manager I was given as my point of contact hasn't answered my emails in over two weeks. I genuinely wanted a good experience here, but selling a Certified car with uncorrected defects and leaving a paying customer without a title isn't acceptable. My advice to other buyers, especially out-of-state buyers: get the title timeline and every CPO repair in writing before you sign.

Worst customer service — incredibly disrespectfully: I contacted this dealership to buy a vehicle, making it clear that I live 2-1/2 hours away and was serious about doing business. Despite the distance I was willing to travel, I had an absolutely terrible experience. The salesman, Francisco, explicitly told me that he was "too busy" and that I was "wasting his time. "When I called to report this unacceptable behavior to the sales manager, Rocky, he didn't apologize at all. Instead, Rocky was completely dismissive and told me they had "so many people in line eager ... Read More

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Google - Jun 27, 2026

Worst customer service — incredibly disrespectfully: I contacted this dealership to buy a vehicle, making it clear that I live 2-1/2 hours away and was serious about doing business. Despite the distance I was willing to travel, I had an absolutely terrible experience. The salesman, Francisco, explicitly told me that he was "too busy" and that I was "wasting his time. "When I called to report this unacceptable behavior to the sales manager, Rocky, he didn't apologize at all. Instead, Rocky was completely dismissive and told me they had "so many people in line eager to buy that vehicle" that they basically didn't care about my business. If this is how Francisco and Rocky treat out-of-town buyers who are ready to drive hours to spend tens of thousands of dollars, I can't imagine how poorly they treat people after the sale is finalized. Do not waste your time here. Take your business to a dealership that actually respects its customers.

Easy and quick drop off and pick up. Friendly workers. Liked the text and emails about the car.

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Horrible phone system… phones ring off the hook. Every time I try to call to book a service for oil change it just rings off the hook and know one picks up. 3 times I’ve tried. Uggh

The customer service was very good. They promised the car in two to three hours and it was ready in that time.

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I want to start with something important: our sales rep Sarah Minetto was genuinely excellent. Patient, honest, and helpful from start to finish. If this review were about her it would be five stars without hesitation. She deserves to know that. The rest of the experience was one of the worst I have had buying a car — and I have bought many. I recently left a glowing review for another dealership because that process was transparent and respectful. This was the opposite. Before I drove almost an hour to get here, I called and told the rep I had an 820 ... Read More

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Google - Jun 20, 2026

I want to start with something important: our sales rep Sarah Minetto was genuinely excellent. Patient, honest, and helpful from start to finish. If this review were about her it would be five stars without hesitation. She deserves to know that. The rest of the experience was one of the worst I have had buying a car — and I have bought many. I recently left a glowing review for another dealership because that process was transparent and respectful. This was the opposite. Before I drove almost an hour to get here, I called and told the rep I had an 820 credit score. I was told to expect around 5% on a used car loan. I signed at 7.80%. After the purchase I got pre-approved at 6% through PenFed Credit Union — which proves a buyer with my credit profile qualifies for significantly better. The 7.80% was not the best rate available for my score. It was just the rate the dealer arranged. When I showed the finance rep a published 5.34% used car rate on my phone during signing, he told me it was “not accurate” and “a new car rate.” It was neither. The fact that I later qualified for 6% confirms my research was not wrong. When a dealer tells you your own research is inaccurate, that should stop you in your tracks. During signing I asked if anyone actually reads through the contract with you line by line. The answer was: “No. No. Because it’s been the same for the last 40 years.” The whole session was rapid-fire initials and signatures with no explanation of what I was agreeing to. At one point the salesperson stopped mid-paperwork and said “I forgot the buyer’s guide… I actually forgot. I’m so sorry.” That document is required by federal law before a used car sale. It should not be an afterthought. There is also a protection under California law — a 2-day return option on used vehicles under $40,000 — that dealers are required to formally offer as a separate document. It was never properly offered. What I got instead was a vague verbal mention with the wrong time window and the wrong mileage limit. The dealer’s own contract acknowledges this right exists. The line on my contract for that option says N/A. I left thinking I had one protection when I actually had something completely different — that confusion alone tells you the disclosure was not done right. I am not writing this to cause problems. I want the next buyer to walk in more prepared than I was. Bring your own financing. Read every page before you sign. Ask for the Cancellation Option document by name. And if someone tells you your research is wrong — verify it yourself before you believe them. Christian, Jason, and the finance representative made this hard. Sarah made it bearable. That gap says everything about where the real problem is.

2 Star — I want to start with what went right: our sales rep Sarah Minetto was excellent. Honest, patient, and truly trying to help. Five stars for her individually. The problems were with others on the team — specifically the pre-sale call with Christian, someone named Jason, and the finance representative who handled our paperwork. Here is what happened: 1. RATE MISREPRESENTED BEFORE I ARRIVED — I called ahead with my 820 credit score and was told to expect "5% or more" on a used car. I signed at 7.80% APR. I had a 6% pre-approval from my credit union already in hand. 2. MY FINANCING RESEARCH ... Read More

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Google - Jun 20, 2026

2 Star — I want to start with what went right: our sales rep Sarah Minetto was excellent. Honest, patient, and truly trying to help. Five stars for her individually. The problems were with others on the team — specifically the pre-sale call with Christian, someone named Jason, and the finance representative who handled our paperwork. Here is what happened: 1. RATE MISREPRESENTED BEFORE I ARRIVED — I called ahead with my 820 credit score and was told to expect "5% or more" on a used car. I signed at 7.80% APR. I had a 6% pre-approval from my credit union already in hand. 2. MY FINANCING RESEARCH WAS DISMISSED — I showed the finance rep a published 5.34% used car rate on my phone. He told me it "is not accurate" and "that's a new car rate." It was neither. It was real. Telling buyers their outside research is wrong discourages people from getting better financing. 3. A REQUIRED 2-DAY RETURN OPTION WAS NEVER PROPERLY OFFERED — California law requires dealers to offer a Contract Cancellation Option on used cars under $40,000. The finance rep made a garbled verbal mention with wrong information — wrong number of days, wrong mileage limit. No separate document was ever presented. The dealer's own contract acknowledges this right exists. 4. THE BUYER'S GUIDE WAS FORGOTTEN MID-SIGNING — A federal requirement. The salesperson said "I forgot the buyer's guide... I actually forgot. I'm so sorry" mid-way through the paperwork. 5. NO LINE-BY-LINE REVIEW — When I asked if anyone reads the contract with you, the finance rep said: "No. No. Because it's been the same for the last 40 years." Signing was rapid "initials, initials, signature" with no explanation of terms. I have bought many cars. I recently left a five-star review for another dealership because the process was honest and respectful. I am not writing this to be difficult. I am writing it so the next buyer walks in informed. Bring your own financing. Ask for the Cancellation Option document by name. Read everything before you sign.

I have never experienced such consistently poor customer service. Every visit starts with an excessive wait just to check in often 30 minutes or more before anyone even acknowledges that you’re there. After that, the wait for vehicle service regularly stretches into several hours. What makes the situation even more frustrating is that there always seem to be multiple employees sitting at desks or walking around, yet customers are left standing and waiting with little to no communication. It creates the impression that customer service is not a priority and that staff are either unorganized or unwilling to assist in ... Read More

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Google - Jun 19, 2026

I have never experienced such consistently poor customer service. Every visit starts with an excessive wait just to check in often 30 minutes or more before anyone even acknowledges that you’re there. After that, the wait for vehicle service regularly stretches into several hours. What makes the situation even more frustrating is that there always seem to be multiple employees sitting at desks or walking around, yet customers are left standing and waiting with little to no communication. It creates the impression that customer service is not a priority and that staff are either unorganized or unwilling to assist in a timely manner. Delays can happen in any service department, but the lack of urgency, professionalism, and communication is what stands out most. Customers should not have to spend half a day waiting for basic service updates while employees appear disengaged. Management should take a serious look at staffing, customer service standards, and overall efficiency because the current experience falls well below what customers should reasonably expect.

I spent $65,000 on a brand-new car at this dealership. After making such a massive purchase, I asked for two simple souvenirs to commemorate the milestone: a single keychain and a mug.What followed was a masterclass in terrible customer service:Three-week delay just to ship a single mug.The keychain was completely forgotten.The mug arrived in the wrong color and completely shattered.When I reached out to report this, my salesman completely ghosted me. He took my money, secured his commission, and vanished.Honestly, I would have had infinitely more respect for this business if they had just said &... Read More

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Google - Jun 19, 2026

I spent $65,000 on a brand-new car at this dealership. After making such a massive purchase, I asked for two simple souvenirs to commemorate the milestone: a single keychain and a mug.What followed was a masterclass in terrible customer service:Three-week delay just to ship a single mug.The keychain was completely forgotten.The mug arrived in the wrong color and completely shattered.When I reached out to report this, my salesman completely ghosted me. He took my money, secured his commission, and vanished.Honestly, I would have had infinitely more respect for this business if they had just said "No, we don't give away free items." Insulting a customer with a late, incorrect, broken package—and then refusing to reply—is worse than giving nothing at all.If they treat a $65k buyer like garbage the second the paperwork is signed, imagine how they will treat you if your car has a real mechanical issue. Take your business elsewhere.

Great experience! I knew what I wanted and Jane took care of me. She's the best!

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They communicated with me about the status of my vehicle, and weee able ti compensate me when the services took longer than expected.

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I arrived on time and my Service Rep Tom Randles was there to greet me. We discussed what i needed done and he took care of the rest. H e showed me the service area and he kept me informed of what was going on. He let me know that the inspection revealed the need to replace the engine filter and the cost. He also informed me that it was a good time to replace the cabin filter which at 15000 mile for my 23 Hyundai Santa Fe Caligraphy was time to replace. I appreciate his diligence to provide me the best ... Read More

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DealerRater - Jun 5, 2026

I arrived on time and my Service Rep Tom Randles was there to greet me. We discussed what i needed done and he took care of the rest. H e showed me the service area and he kept me informed of what was going on. He let me know that the inspection revealed the need to replace the engine filter and the cost. He also informed me that it was a good time to replace the cabin filter which at 15000 mile for my 23 Hyundai Santa Fe Caligraphy was time to replace. I appreciate his diligence to provide me the best service, howler i did not want to replace it at this time. He also looked into my contract and found that i had added the service including these parts at my purchased date. I only had to pay for parts but not the Oil which has gone up tremendously due to our Oil Crises. All in all, i was very pleased with the cleanliness of the Service Center and Lobby. Thank you for the free coffee and snacks. I would rate Tom’s performance 10 and the Ontario Dealership’s as well for their performance and condition of the Lobby and lot. Thank you Tom and Thank You Ontario Hyundai!

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Deceptive sales tactics, will fight you to honor the advertised price, and will low ball you on the trade. Highly dont recommend

They are never on time and makes excuses.

I would give them 0/5 stars. Terrible experience. From management to service department All TERRIBLE. I had my vehicle for less than 6 weeks and it needed continuous maintenance that appeared to go unresolved each time. My emails and phone calls went unanswered by several members of management. DO NOT BUY FROM THESE SCAMMERS

I arrived 15 minutes early for my 7:30 appointment, and it's now 9:30 with my car still not finished. I try to stay loyal to the dealership for service, but you don't make it easy for your customers. Strike 1: miscommunication, they forgot to tell me the electrical cable I needed -- even after I made it clear that was the only reason I chose to come to the dealer because the work touches electrical. Took 2 weeks to get this said cable, a month to complete the whole thing. Strike 2: I was sitting there waiting, and the technician still skipped my tire ... Read More

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Google - May 22, 2026

I arrived 15 minutes early for my 7:30 appointment, and it's now 9:30 with my car still not finished. I try to stay loyal to the dealership for service, but you don't make it easy for your customers. Strike 1: miscommunication, they forgot to tell me the electrical cable I needed -- even after I made it clear that was the only reason I chose to come to the dealer because the work touches electrical. Took 2 weeks to get this said cable, a month to complete the whole thing. Strike 2: I was sitting there waiting, and the technician still skipped my tire rotation because they said they "didn't have the wheel key," and afterward my car leaked oil from the oil change. Strike 3: Today's two‑hour delay despite having an appointment. At this point, I'm moving on.

(Translated by Google) My name is Ricardo Ramirez. I had an appointment at a dealership in Ontario, but it was completely useless. I drove 20 miles there and 20 miles back, and they kept me waiting for two hours, only to tell me they couldn't do anything for my Tucson and that I should go to another dealership. They practically kicked me out of that Ontario dealership. The reason for my visit was for an emissions system update or something like that, plus an oil change and the 50,000-mile service. They didn't do anything. I lost a day of work ... Read More

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Google - May 18, 2026

(Translated by Google) My name is Ricardo Ramirez. I had an appointment at a dealership in Ontario, but it was completely useless. I drove 20 miles there and 20 miles back, and they kept me waiting for two hours, only to tell me they couldn't do anything for my Tucson and that I should go to another dealership. They practically kicked me out of that Ontario dealership. The reason for my visit was for an emissions system update or something like that, plus an oil change and the 50,000-mile service. They didn't do anything. I lost a day of work because I was interested in getting my truck serviced, but I lost a day of work and my gas, which is expensive, for nothing. I wonder if this is what Hyundai service centers are like, and they still send me offers to buy another truck. No thanks, no more service like that. (Original) Mi nombre es Ricardo Ramirez tube una cita en dealer de Ontario pero para nada sirvió recorrí 20 millas de hida 20 millas de regreso y me tuvieron 2 horas esperando para que al final me dijeran que no le podían ASER nada a mi Tucson que me fuera a otro dealer prácticamente me corrieron de ese dealer de Ontario y el motivó de mi visita era para una actualización del sistema de emisiones o algo así más cambio de aceite y el servicio de los 50 mil millas total no le dieron nada perdí mi día porque no fui a trabajar porque me interesaba el servicio a mi camioneta pero nada perdí mi día de trabajo y mi gasolina que está cara por nada me preguntó así serán los talleres de servicio de la Hyundai y todavía me mandan ofertas para que compre otra camioneta no gracias con ese servicio no más

At this moment, one star is what they have earned. This mostly due to the lack of communication on the status of our car. We told them when we purchased our used car that we lived in San Diego. This is the second time the car has had to be serviced. Yes they did tow the car back to Ontario and they gave a courtesy car for our convenience. After the first repair, we took the car to have it evaluated. The coils needed to be replaced. Not an expensive replacement when caught in time. But there are no return ... Read More

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DealerRater - May 15, 2026

At this moment, one star is what they have earned. This mostly due to the lack of communication on the status of our car. We told them when we purchased our used car that we lived in San Diego. This is the second time the car has had to be serviced. Yes they did tow the car back to Ontario and they gave a courtesy car for our convenience. After the first repair, we took the car to have it evaluated. The coils needed to be replaced. Not an expensive replacement when caught in time. But there are no return of phone calls or emails and it has been a week. This is truly disappointment and falls under the stereotype of used car salesman. Just tell us the truth. Show character.

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Fantastic professionalism at this establishment! Car buying process was smooth. Nick Alkhouri was an absolute gem! He was incredibly patient with all of my questions and hesitations. He explained in detail what each next step entails and I couldn’t be more thankful and happy with my decision. His guidance was appreciated beyond measure. Thank you to everyone down there who made the car buying experience less stressful!

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Absolute horrible experience! I tried to returned my car as my lease ended with an appointment and was denied once I got there. They simply said they are not taking anymore lease returns because there are too many. I was shocked! On top of that they were rude and malicious as they called other dealerships to say no to let me turn in my lease. I have spoken with lawyers about this and I read a whole bunch of thread on the illegal practices that Hyundai practices it. Don't be fooled by all the people with new cars, wait ... Read More

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Google - May 7, 2026

Absolute horrible experience! I tried to returned my car as my lease ended with an appointment and was denied once I got there. They simply said they are not taking anymore lease returns because there are too many. I was shocked! On top of that they were rude and malicious as they called other dealerships to say no to let me turn in my lease. I have spoken with lawyers about this and I read a whole bunch of thread on the illegal practices that Hyundai practices it. Don't be fooled by all the people with new cars, wait till they come back after it is over

Really disappointed with every visit and already contacted the BAR! If you are considering a Hyundai purchase consider AVOIDING the add-ons like "free" oil changes and maintenance!!! I've given this repair shop the benefit of the doubt on 3 occurrences so far. Each visit whether scheduled or not has taken a minimum of 3 hours to complete. (Except 1 additional visit where the BAR contacted them!!) Now if youre doing the math thats 3 oil changes in about 11 hours in total whereas Valvoline takes 30 minutes when there is a line! And wouldn't you know when I called the BAR I ... Read More

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Google - Apr 26, 2026

Really disappointed with every visit and already contacted the BAR! If you are considering a Hyundai purchase consider AVOIDING the add-ons like "free" oil changes and maintenance!!! I've given this repair shop the benefit of the doubt on 3 occurrences so far. Each visit whether scheduled or not has taken a minimum of 3 hours to complete. (Except 1 additional visit where the BAR contacted them!!) Now if youre doing the math thats 3 oil changes in about 11 hours in total whereas Valvoline takes 30 minutes when there is a line! And wouldn't you know when I called the BAR I was in and out within an hour! I have found their service is nothing to write home on. Your car wont be vacuumed or cleaned, likely the paperwork will not match the odometer, and all "diagnostics" will be done underperformingly! (What do you mean my brakes are supposed to squeal!) I have caught falsification with each visit that leaves me to not trust this facility. Reality is = it does NOT take 3 hours for an oil change! If overbooking and spending your day waiting for you car to NOT GET SERVICE stop by! You'll find them severely understaffed and over sold.

Great service and excellent Staff at this location. Thanks you for a wonderful experience and see you for next service.

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Friendly and knowledgeable staff. The waiting area is comfortable. The staff is straightforward describing the car problems and solutions.

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